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Read-only API tools for customer support.

Configured read-only order lookup is available. Transfer, invoice and plan lookups with server-verified account identity are coming soon.

Configured read-only order lookup is available. Transfer, invoice and plan lookups with server-verified account identity are coming soon. Your order endpoint must validate the order number and email together on the server; embedding the widget does not grant order access.

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Ouviro

Illustrative order lookup

Fictional demo

Hi! Where is my order DEMO-1042? My email is ana@example.com.

Read-only order lookup

DEMO-1042In transitLeft the sorting center

AI reply

The demo order is in transit. Its latest update says it has left the sorting center.

Fictional conversation and order data for illustration. This is not a customer result or a live delivery status.

View tool configuration

An order lookup with server-side checks

Tool name: get_order
Description: Read status, carrier, and estimated arrival only after validating the order number and email.
Endpoint URL: GET https://api.example.com/verified-orders/{order_id}?email={email}
Authentication: Authorization
Input mapping: order_id ← input.order_id email ← input.email
Output mapping: status ← order.status carrier ← shipping.carrier eta ← shipping.eta

Example configuration. Point it at an order endpoint you control; on WooCommerce, a small endpoint on your server with read-only REST credentials. Configure the endpoint and mappings.

The server must validate order_id and email together before returning data. Keep WooCommerce credentials on your server; an AI instruction is not an access check.

Describe what the tool can answer

Choose a tool name and describe when it should run. Map the question's permitted inputs to your API and select the response fields the conversation needs.

Verify order access on your server

For available order lookup, your endpoint must validate the order number and email together before returning data. Account-level tools with server-verified identity are coming soon; embedding the widget does not authenticate a customer.

Limit the data that reaches the conversation

Map the useful output fields and mask sensitive fields. Keep private credentials and unnecessary customer data out of the response.

Inspect the calls; keep v1 read-only

Use tool-call logs to review activity. Version one supports lookups, not order changes, refunds, or other write operations.

Every customer answered in their own language. Your team steps in when needed.

Connect your knowledge base: AI answers in your customer's language and hands off to your team when needed.

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