Legal
Terms of service
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These draft terms describe the business use of Ouviro for AI-assisted and human customer support. The merchant is responsible for the content and services it offers to its visitors.
Draft for legal review. The operating legal entity, contact details and governing law must be confirmed before these texts take effect.
Service and accounts
You must be an adult authorized to act for your business, provide accurate account information and protect your credentials. You are responsible for your team’s use of the service and the permissions you assign. Ouviro provides support software; it is not a party to transactions between you and your visitors. The operating legal entity and its address must be confirmed before these draft terms take effect.
Usage charges and prepaid balance
AI resolutions cost $0.49 USD each, with no seat fee and no monthly fee. A chargeable resolution is a conversation closed as solved or ended by the visitor that contains an AI message and has had neither a handoff round nor a human-agent message. Human conversations are not charged as AI resolutions. Charges are settled after a conversation ends, so concurrent or unsettled usage can produce a negative balance. Prepayment does not guarantee a strict real-time spending cap. The dashboard and ledger show applicable usage and balance.
USDT top-ups
Top-ups currently use USDT on the TRON TRC20 network, accounted for at 1 USDT to 1 USD of service credit. Follow the order’s receiving address, exact amount, network and expiry; a unique fractional amount can be used to match the payment. The minimum top-up tier is $50; use the amount actually shown on the order. You make the blockchain transfer yourself; we do not request your private key or automatically debit your wallet. Network fees are your responsibility. Incorrect-network, incorrect-amount or late transfers may require manual support and are not guaranteed to be recoverable. Confirmation and indexing can delay crediting.
Trial credit and plan limits
New merchants receive $10 in promotional AI credit, about 20 resolutions, usable during the 14-day trial. Without a paid top-up, AI stops when the trial ends even if promotional credit remains. After the first paid top-up, the balance is no longer subject to the trial deadline. Promotional credit is used before paid credit. The free tier supports up to 2 active seats; cumulative real payments reaching $50, excluding promotional credit, unlock unlimited seats and the other benefits shown on the pricing page. The free and unlocked dashboard history windows are 30 and 90 days, respectively; they are not deletion schedules.
When credit runs out
When billing is enabled and the combined paid and promotional balance is zero or negative, AI replies and the paid AI translation and summary operations pause. Visitors are routed toward human support; your staff can continue to use the dashboard and handle conversations. A human response still depends on your staffing and availability. Exhausting credit does not itself delete your data. Other access and abuse controls still apply.
Refunds and payment questions
Top-ups are normally non-refundable and can only be used toward service charges. When closing your account, you may contact support to request a manual return of unused paid principal; promotional and bonus credits are not refundable. There is no automated refund flow. Contact support for the review process and any payment mismatch or billing dispute. These terms do not remove mandatory refund or consumer rights under applicable law.
Prohibited uses and sensitive information
Do not use the service for real-money gambling, processing protected medical information, lending or debt collection, adult sexual content or services, illegal activity, fraud, harassment, exploitation of children or infringement of others’ rights. Do not collect passwords, wallet secrets or financial account credentials through chat. Do not use AI replies as the sole basis for medical, legal, credit or other high-impact decisions about a person. Do not bypass access controls, attack the service or abuse trial and payment mechanisms.
AI replies need human judgment
AI output may be incomplete, incorrect or unsuitable for a particular case; Ouviro does not guarantee its accuracy or a particular business outcome. You must review critical replies, keep your knowledge sources current and provide appropriate human escalation. Confirm financial status, commitments and other important facts against your own authoritative systems. AI output does not replace qualified professional advice.
Your APIs, content and visitor notices
You must have the rights and lawful basis to provide your content and visitor data. You are responsible for explaining AI involvement and conversation recording, giving a privacy notice and obtaining consent where required before collecting data; do not assume installing the widget satisfies those duties. For tools or integrations you connect, enforce authentication and authorization in your own API, use authenticated identity and return only necessary fields. Limit first-version tools to read-only queries; a prompt is not an access-control boundary. You remain responsible for your endpoint’s security, correctness and availability.
Availability and limitation of liability
Service may be interrupted by maintenance, failures, network issues or third-party providers. No fixed uptime commitment or service-level credit is included here. To the extent permitted by applicable law, the service is provided as available and Ouviro excludes liability for indirect or consequential loss, lost profit or lost business opportunities arising from its use. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including any mandatory protections. No specific monetary liability cap has been set in this draft.
Suspension, termination and remaining data
You may stop using the service and contact support to close your account. We may restrict or suspend use for prohibited activity, security threats or material breaches, and terminate service where necessary or required by law. Closing an account does not itself confirm immediate erasure of every record; request deletion under the privacy policy, subject to applicable legal obligations and public blockchain limitations. Outstanding charges and the manual unused-principal refund process remain relevant after closure.
Governing law, changes and contact
Governing law and competent courts: to be confirmed before these draft terms take effect. Mandatory rights under applicable law remain unaffected. We may revise these terms as the service changes; the date above identifies this version. For account closure, billing questions, refund requests or these terms, contact support through [email protected], a provisional contact pending confirmation.
Privacy and support contact: [email protected]
Related document: Privacy policy